![]() Each active line can only receive two device unlocks within a 12 month period.If the T-Mobile account associated with the device is cancelled, the balance of the account must be zero.If your balance is past due, we can help you make a payment.The device must have been used for at least 40 days on your line of service.The device is past due or delinquent on its lease or installment payment plan.The device was reported lost or stolen. ![]()
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